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Workshop on Scaling-Up Healthcare with Conversational Agents - Scale-IT-up 2021

11 - 13 February, 2021

In conjunction with the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - BIOSTEC 2021


Hannes Schlieter
Technische Universität Dresden
Brief Bio
Dr. Hannes Schlieter is head of the Research Group Digital Health at the Faculty of Economics at TU Dresden. His research focuses on theories and design issues in the field of digital transformation, especially, but not exclusively, in the healthcare sector (Digital Health). His research contributions in the areas of methodological research, adaptation of digital care solutions, implementation of digital health ecosystems, standardization and digitization of patient pathways, and design and development of virtual coaching applications reflect the interdisciplinary nature of his research in national, as well as international research collaborations. His work has already been published in over 90 publications. Currently, Dr. Hannes Schlieter is also the spokesperson of the "FG Digital Health" in the "Gesellschaft für Informatik e.V." (the German Informatics Society). Furthermore, from 2017-2020 he was the head of the junior research group Care4Saxony. In the Research Group Digital Health, Dr. Hannes Schlieter is responsible for strategic orientation, international cooperation, and third-party funding activities. In this role, he works EU projects like vCare, collaborates in Gatekeeper, and is part of national projects, such as MiHubX and QPATH4MS.
Tobias Kowatsch
Centre for Digital Health Interventions, University of Zurich, University of St. Gallen & ETH Zurich
Brief Bio
Prof. Dr. Tobias Kowatsch is Associate Professor for Digital Health Interventions at the Institute for Implementation Science in Health Care, University of Zurich. He is also Director at the School of Medicine, University of St.Gallen, and the Scientific Director of the Centre for Digital Health Interventions (, CDHI). CDHI is a joint initiative of the Institute for Implementation Science in Health Care at the University of Zurich, the School of Medicine, and the Institute of Technology Management at the University of St.Gallen, and the Department of Management, Technology, and Economics at ETH Zurich. In close collaboration with his interdisciplinary team and research partners, Tobias designs digital health interventions at the intersection of information systems research, computer science, and behavioral medicine. He helped initiate and participates in the ongoing development of MobileCoach (, an open source platform for ecological momentary assessments, health monitoring, and digital health interventions. He is also co-founder of the ETH Zurich and University of St.Gallen spin-off company Pathmate Technologies which creates and delivers digital clinical pathways.
Kai Gand
TU Dresden
Brief Bio
Kai Gand studied Business Information Systems at TU Dresden where he also received his doctoral degree in 2019. He is currently a postdoctoral fellow at the Chair of Business Informatics. His primary research interests include business models, business modelling and health information systems in general. He is engaged in nationally and European funded projects on digitalisation in healthcare, project manager of a Horizon 2020 project and part of a research group that investigates the digital transformation of healthcare systems overall.


Healthcare delivery undergoes a rapid change from traditional processes towards the use of digital health interventions and personalized medicine. On the one side, hospitals and health care providers introduce hospital information systems, electronic health records and telemedicine solutions for more efficient workflows within and beyond institutions. On the other side, patients may choose between a wide range of digital health applications provided by wearables and mobile phone applications supporting their self-management, health and well-being. A particular solution to support the patient, given the lack of always available caregivers or in scenarios where their absence is not avoidable or even desired (see the case of far-distance support in a pandemic situation), are conversational agents (also known as relational agents, virtual humans or chatbots). Conversational agents are computer programs that imitate the interaction with humans and provide guidance or coaching for patients on rule- or machine learning-based system.  However, the question of how to sustainably implement, adopt and diffuse digital health solutions amplified with conversational agent functionalities is not sufficiently solved yet. Our workshop seeks for submissions dealing with this question. We welcome research and theory papers as well as case studies and best practice examples.

Topics of Interest
Topics of interest include, but are not limited to:
  • Innovative and implemented (telemedical) care models to mitigate the demographic impact on the health care system
  • Implementation strategies or models for localizing and tailoring of digital health solutions
  • Quality management in integrated healthcare networks and for digitally supported care models
  • Dissemination and adoption strategies for digital innovations
  • Transformation of traditional care processes by the use of information and communication technologies, e.g. successful intra- and interorganizational implementation of health information systems, electronic health records, or telemedicine/eHealth applications
  • Health behavior change through the use of digital health interventions
  • Digital Health at home - successfully putting individualized ambient assisted living solutions to use


Paper Submission: December 6, 2020 (expired)
Authors Notification: December 14, 2020 (expired)
Camera Ready and Registration: December 22, 2020 (expired)


Carola Gisske, TU Dresden, Germany
Jacqueline Mair, Singapore-ETH Centre, Singapore
Lena Otto, TU Dresden, Germany
Alicia Salamanca-Sanabria, Future Health Technologies, Singapore-ETH Centre, Singapore
Gisbert W. Teepe, ETH Zurich, Switzerland

(list not yet complete)


Prospective authors are invited to submit papers in any of the topics listed above.
Instructions for preparing the manuscript (in Word and Latex formats) are available at: Paper Templates
Please also check the Guidelines.
Papers must be submitted electronically via the web-based submission system using the appropriated button on this page.


The proceedings will be submitted for indexation by Thomson Reuters Conference Proceedings Citation Index (CPCI/ISI), DBLP, EI (Elsevier Engineering Village Index), Scopus, Semantic Scholar and Google Scholar.
After thorough reviewing by the workshop program committee, all accepted papers will be published in a special section of the conference proceedings book - under an ISBN reference and on digital support.
All papers presented at the conference venue will be available at the SCITEPRESS Digital Library (
SCITEPRESS is a member of CrossRef ( and every paper is given a DOI (Digital Object Identifier).


BIOSTEC Workshops - Scale-IT-up 2021