Abstract: |
Information community technologies (ICTs) have the potential to improve care for people living with dementia and support their care partners. While ICTs such as smartphones are increasingly common for use to by health service providers in their daily workflow, there is little evidence on the benefits of smartphones in supporting dementia in the community. In Alberta, Canada, health care aides, or unlicensed service providers (also called personal support workers or personal care attendants) comprise the second largest workforce, next to nurses, that provide care to older adults. Health care aides provide one-on-one care to our vulnerable older adults in everyday tasks such as self-care, medication management, and social interaction. Our 2012 study showed that health care aides welcomed an opportunity to incorporate mobile technologies to address issues in their workflow, including communication, documentation, scheduling, and safety. The purpose of this scoping review was to examine the range and extent of ICTs use by health care aides to manage and coordinate the care-delivery workflow for clients living with dementia. We followed the PRISMA methodology for systematic literature reviews. Our database sources were Medline EMBASE, CINAHL, and Scopus. Inclusion criteria were studies that: (1) reported the use of website, application, mobile applications or software (2) intended for documentation of care, management of care, organizing care for (3) person with special needs (e.g., person requiring health related personal care, communication, activity tracking such as reminder, follow up), that allowed at least the interaction between users including family or informal (unpaid) caregivers and health care aides, licensed practical nurses, registered nurses, case managers, or other allied health care professionals, (4) were published in English. The search identified 1,323 studies of which 40 were included for analyses. Six different types of ICTs were used by health care aides to manage and coordinate the care of people with dementia., e.g., Electronic health record for home care (22.5%, 9/40), facilitate client assessment, care planning and evaluation (22.5%, 9/40), improve everyday work or patient outcomes (30%, 12/40), communication (12.5%, 5/40), telehealth (7.5%, 3/40). A mixed use of ICT applications was found in two cases (5%, 2/40). In 60% of cases, the health care aides used mobile applications installed in smartphones or tablets to manage the workflow. Overall, 18 barriers were found (lengthy installation requiring trained installer, complex licensing and purchasing processes), 33 challenges (issues or lack of integration with other systems 1(10%), difficulties with scaled or customized implementation, other technical problems). There were 45 benefits (improvement of coordination of care, improved accessibility and communication, prevented and reduced errors, reduced costs and service consumption, reduced repetitive actions, and simplified procedures) in adopting ICTs by health care aides. Health care aides provide one-on-one care to our vulnerable older adults in everyday tasks. It makes a difference if older adults can remain in their homes. Despite challenges, the literature identifies a greater number of benefits to the workflow and quality of care by health care aides for their clients living with dementia. |